Sónia Cardoso, hereinafter referred to as “SOKURA” or “we”, is responsible for maintaining the www.sokura.pt site (hereinafter referred to as the Site). Thank you to visit our Site, and we bring therapeutic services to you.
By visiting this site and/or purchasing something on the site, you are using our “Services”. Consequently, you agree to the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the Site, including, users who are browsers, vendors, customers, merchants, and/or content contributors, without limit.
Please, read these Terms of Service carefully before using our website. By using any part of the site, you agree to the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services.
We reserve the right to update, change or exchange any terms of Service by posting updates and/or changes to our site. It is your responsibility to check the changes made to this page from time to time. Continued use or access to the Site after posting any changes constitutes acceptance of such changes.
SECTION 1 – VIRTUAL SHOP TERMS
By agreeing to the Terms of Service, you confirm that you are of legal age and that you have given us your consent to allow any of your underage dependents to use this site.
Violating any of the Terms results in the immediate termination of your services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (not including credit card information) can be downloaded without encryption and can: (a) be transmitted over multiple networks; and (b) undergo changes to adapt and adapt to the technical requirements of connecting networks or devices. Credit card information is encrypted during transfer between networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission.
The titles used in this agreement are included for convenience only and do not limit or affect the Terms.
When doing an appointment, you are responsible for:
The full payment of the applicable Treatment Fee;
Ensure that the Therapist has access to its designated place which should, in all cases, represent an appropriate space in which professional service can be performed, with all appropriate facilities (including enough space, adequate lighting and heating);
Ensure the health and safety of the Therapist while in its designated place;
Provide the towels (2 large bath towels and 1 face towel) clean and in good condition, so that the therapist can treat the client.
In addition to the responsibilities mentioned above, it is your responsibility to provide complete and accurate information at the time of booking or purchase. Failure to provide complete and accurate information may result in the rejection of your booking request, cancellation of your booking, inability to provide the product. Such failure may also result in the loss or incorrect delivery of your booking confirmation or order confirmation.
The client agrees that the consultation form is read by the therapist who will attend the client and the therapist makes notes and gives advice after treatment. In later appointments these notes are read by the Therapist who was chosen by the client, in order to maintain in the database a client history for future appointments.
SECTION 3 – ACCURACY, INTEGRITY AND UPDATE OF INFORMATION
We are not responsible for information made available on this site that is not accurate, complete or current. The material on this site is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. Any use of the material on this site is at your own risk.
This site may contain certain historical information. Historical information may not be current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site.
SECTION 4 – SERVICE CHANGES AND PRICES
Prices for our services are subject to change without previous notice.
We reserve the right, at any time, to modify or discontinue the Service (or any portion or content thereof) without notice at any time.
We are not responsible for you or any third party for any modification, price change, suspension or discontinuation of the Service.
We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5 – ACCURACY OF BILLING INFORMATION AND ACCOUNT
We reserve the right to refuse any request you make to us. We may, in our sole discretion, limit or cancel the number of treatments (products) per person, by household or per request. Such restrictions may include orders placed on the same customer account, on the same credit card, and/or orders that use the same invoice and/or shipping address. If we make changes or cancel an order, we will be notified by email and/or billing phone address/number provided at the time the order was made.
SECTION 6 – OPTIONAL TOOLS
We may give you access to third-party tools that we do not monitor and have no control over.
You acknowledge and agree that we provide access to such tools “as they are” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We are not responsible in any way for your use of optional third-party tools.
Any use of optional tools offered through the website is entirely at your own risk. We may also in the future offer new services and/or features through the website (including the release of new tools and features). Such new features and/or services must also be subject to these Terms of Service.
SECTION 7 – THIRD-PARTY LINKS
Certain products, content and services available through our Service may include third-party materials.
Third-party links on this site may redirect to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not warrant or have an obligation or responsibility for any third party materials or websites, or for any other third-party materials, products or services.
Não somos responsáveis por quaisquer danos ou prejuízos relacionados com a compra ou uso de mercadorias, serviços, recursos, conteúdo, ou quaisquer outras transações feitas em conexão com quaisquer sites de terceiros. Por favor, revise com cuidado as políticas e práticas de terceiros e certifique-se que as entende antes de efetuar qualquer transação. As queixas, reclamações, preocupações ou questões relativas a produtos de terceiros devem ser direcionadas ao terceiro.
SECTION 8 – USER COMMENTS, FEEDBACK, ETC.
If, at our request, you submit certain specific items (e.g. participation in a contest), or without a request from us, submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (together called ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments you forward to us. We are not responsible for: (1) keeping any comments confidential; (2) indemnify for any comments; or (3) respond to any comments.
We may, but are under no obligation, to monitor, edit or remove content that we determine in our sole discretion to be against the law, offensive, threatening, libel, defamatory, pornographic, obscene or objectionable or that violates the intellectual property of others or these Terms of Service.
You agree that your comments do not infringe any rights of third parties, including copyrights, trademarks, privacy, personality or other personal or proprietary rights. You agree that your comments will not contain defamatory, illegal, abusive or obscene material. They will also not contain any computer viruses or other malware that could affect the operation of the Service or any related websites. You may not use a fake email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility or liability for any comments posted by you or any third party.
SECTION 9 – PERSONAL INFORMATION
SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our website or on the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping rates, shipping time and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate, at any time and without notice (even after you have submitted your request).
We assume no obligation to update, change or clarify information on the Service or any related website, including, without limitation, pricing information, except as required by law. No specific update or update date on the Service or on any related website shall be used to indicate that all information on the Service or on any related website has been modified or updated.
SECTION 11 – PROHIBITED USES
In addition to other prohibitions as set out in the Terms of Service, you are prohibited from using the website or the content for: (a) unlawful purposes; (b) soliciting others to perform or participate in any unlawful acts; (c) violate any international, provincial, state or federal regulations, local rules, laws or regulations; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, damage, defame, slander, belittle, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) present false or misleading information; (g) upload or transmit viruses or any other malicious code that will or may be used to affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) collect or track other people’s personal information; (i) to send spam, phishing, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or justify that your use of our service will be timely, secure, without errors or interruptions.
We do not guarantee that the results that may be obtained by using the service will be accurate or reliable.
You agree that from time to time, we may remove the Service for indefinite periods of time or cancel it at any time, without any note.
You agree that your use or inability to use the Service is at your own risk. The service and all products and services delivered through the service are, except as stated by us) provided without warranty and as available for your use, without any representations, warranties or conditions of any kind, express or implied, including all warranties implied or conditions of merchantability, quantity, particular purpose, durability, title, and non-infringement.
Under no circumstances shall SOKURA, and its representatives, be liable for any loss, loss, claim or direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise arising from your use of any of the services or any products purchased using the service, or for any other claim relating in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind as a result of your use of the service or any content (or product) published, broadcast or otherwise available through the Service, even if advised of such possibility. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
SECTION 13 – PENALTY
You agree to indemnify, defend and hold harmless SOKURA and its representatives, including attorneys’ fees, by any third party, due to breach of these Terms of Service or the documents they incorporate by reference, or breach of any law or the rights of a third party .
SECTION 14 INDEPENDENCE
In the event that any provision of these Terms of Service is held to be illegal, void or ineffective, such provision shall, however, be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed separate from these Terms of Service. Such determination is without prejudice to the validity and enforceability of any other remaining provisions.
SECTION 15 – CANCELATION
The obligations and liabilities of the parties incurred prior to the date of termination shall continue after the termination of this agreement for all purposes.
These Terms of Service are effective unless terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you no longer use our site.
If, in our sole discretion, you fail to comply with any term or provision of these Terms of Service, we may also terminate this Agreement at any time without notice and will be responsible for all amounts due as of the date of termination; we may also deny access to our Services (or any part of them).
SECTION 16 – FULL AGREEMENT
Failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules published by us on this website or with respect to the service constitute the entire agreement between us. These terms govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party who wrote them.
SECTION 17 –APPLICABLE LAW
These Terms of Service and any separate agreements under which we provide the Services to you shall be governed by and construed in accordance with Portuguese law.
SECTION 18 – TERMS OF SERVICE CHANGE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our discretion, to update, modify or replace any portion of these Terms of Service by posting updates and changes to our site. It is your responsibility to check our website from time to time. Your continued use of or access to our site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of such changes.
SECTION 19 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us through [email protected]
SECTION 20 – CANCELLATION
The customer agrees that they have no legal right to cancel a reservation made to a service. However, you have the contractual right to cancel any booking you have made with a Therapist through SOKURA in the following circumstances and in the terms described.
If the customer cancels their reservation through our website at least twenty-four (24) hours before the consultation time, they can re-schedule the service or may receive a full refund of the value of the service.
LATE CANCELLATION: If the cancellation of a reservation is less than twenty-four (24) hours from the time of appointment (“Consultation Time”), SOKURA reserves the right to withretain (or charge, as the case may be) thirty percent (30%) of the applicable treatment fee.
VERY LATE CANCELLATION: If cancellation of a reservation occurs within two (2) hours of The Consultation Hours, SOKURA reserves the right to retain (or charge, as the case may be) one hundred percent (100%) of the applicable Treatment Fee.
The total treatment fee will also be charged if:
The customer tries to cancel a reservation at the time of scheduling or after;
Do not attend an appointment at the time of treatment/consultation and/or at designated area or local.
The cancellation fee is charged in order to compensate the Therapist, as it is not acceptable that the Therapist no longer has other appointments, convinced that his appointment is active and there was no cancellation with prior notice.
Cancellation fees may, at our absolute discretion, be waived if the customer has not been able to cancel the booking without incurring the cancellation fee for any reasons beyond their control.
SECTION 21 – EXTENDED TIME TREATMENT AND DELAYS
If you wish to extend the treatment time, the Therapist will do its best to meet your request. It is subject to the availability of the Therapist and the payment of an additional charge for the extended time calculated according to the Treatment Prices. This extension of treatment is paid immediately, with the Therapist still on site and through the SOKURA website (online platform).
If the therapist is more than 30 minutes late, the client can choose to cancel and receive the full amount or reschedule.
If the customer is late and is unable to initiate the Service at the designated premises at appointment time for more than 15 minutes, unless the Independent Professional agrees otherwise (it is at the sole discretion of the Independent Professional):
The Therapist has the right to finish the service at the agreed time when the reservation was made, without making any adjustment in the price of the treatment to reflect the reduced time of the service.
SOKURA IS JUST AN AGENT
SOKURA has no obligation to conduct any background check of any Therapist and has no obligation in relation to any treatment or service they may provide.
The client when interacting with the Therapist, should be cautious in order to protect his/her personal safety, details and property, just as he does when interacting with other people he do not know.
PROMOTIONAL CODES AND REFERENCES
We may from time to time create a promotional code and reference code that may be redeemed when purchasing Professional Services or Products. The codes will only be valid for a period of time and have no cash value.
The codes can:
(1) be used for personal purposes only. This code can be shared on your social networks, where you are the primary owner of the content. Codes may not be duplicated, sold, transferred, distributed or made available to third parties online (including through public websites, such as coupon sites) or by other means;
(2) cannot be exchanged in cash;
(3) be used only once per person and in accordance with our terms
We may issue referral codes to allow you to recommend friends and family for our services, and that may reduce the treatment fee and/or service fee. Reference codes will be limited to 25 references per user. If you wish to continue to use the Reference Code for more than 25 references, please send an email to [email protected] and we may (but are not required to) extend the use of the Reference Code.
Discounts cannot be used in conjunction with other offers or discounts.
We are not responsible for the fulfillment of any reservation or the performance of the Therapist. The client acknowledges and agrees that SOKURA is not responsible for dealing with any complaints it has in relation to a Therapist or any service or treatment. However, we try to help the most by providing our platform as an intermediary in resolving disputes and complaints.
OUR SERVICES ARE ONLY FOR GENERAL INFORMATION
The content of our website and our app, made available as part of the services, is provided for general information purposes only. The information presented on the website is not intended to diagnose health problems or substitute for professional medical care. If the customer has a medical problem, they should always consult a qualified medical professional.
SOKURA agrees that the treatments are for therapeutic purposes only and should not be used if a person receiving treatment is taking any medication that may weaken the bone structure and/or connective tissue or lead to increased bleeding; have edema due to heart failure, renal failure; have an inflammatory condition in the acute phase; present with acute phlebitis and/or deep vein thrombosis; had an acute trauma or recent surgery; are not in the first trimester of pregnancy; or where treatment is contraindicated. A customer using the SOKURA Services should consult a physician if he is unsure whether a treatment is appropriate.
Exclusive booking through SOKURA
In order to receive pre-negotiated fees with a Therapist, the client agrees that, In order to receive pre-negotiated fees with a Therapist, the client agrees that, once the client has made an appointment with a Professional through the platform, all subsequent appointments with the Therapist will be made through SOKURA, namely: (i) o Therapist is an active member of the platform, and (ii) the Therapist continues to keep his account active and up to date.